In the last few years, Microsoft has shifted its premium support model from Microsoft Premier to Microsoft Unified, an "unlimited" support model that has resulted in longer wait times and higher ...

US Cloud, the nation's leading independent provider of third-party Microsoft support and enterprise licensing optimization, today released analysis showing that a compounding series of Microsoft ...

Microsoft's decision to replace its Premier Support model with Unified Support has been a costly one for many enterprises. According to Gartner’s most recent Market Guide for Microsoft Product Support ...

Microsoft's decision to collapse Enterprise Agreement discount tiers and introduce double-digit increases across key Microsoft 365, Power BI, and server licenses is reshaping the financial dynamics of ...