The 2025 QSR Drive-Thru Report showed yet another lane in the race to value that’s dominated the sector. It’s become clear consumers are defining “value” through multiple viewpoints. How are operators ...

The St. Paul City Council on March 4 approved regulations that will allow new drive-thrus, but with new caveats. The reforms come years after a traffic-snarling St. Paul drive-thru became a joke — and ...

Let’s start with a debate on consumer behavior: Are fewer restaurant goers visiting the drive-thru? From January 2024 through June 2025, there have been consistent gains in dine-in, delivery, and ...

What began nearly a century ago as a banking innovation has become a staple of American convenience. Drive-thrus, first introduced by banks in the 1930s, helped shape a landscape now dominated by fast ...

In what might be one of the most easily predictable AI missteps to date, Taco Bell's recent move to replace human employees with AI to help manage drive-thru orders has gone spectacularly wrong. From ...

The drive-thru revolution began nearly a century ago and has transformed into one of America's most significant dining phenomena. S. business at major chains. Today's fast-paced innovations are ...

Fast-food drive-thrus may not be getting much faster, but they’re getting smarter, and friendlier staff might still matter more than artificial intelligence, a new report found. The 25th Annual ...

Taco Bell is the fastest drive-thru in the country for the fifth consecutive year, with an average service time of 257 seconds, per QSR Intouch Insight’s 2025 Drive-Thru Study. The annual report shows ...